Most popular in China, Zhiheng launched epidemic p

2022-08-08
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CLP Zhiheng launched "outbound call robot for epidemic prevention and control" to help community epidemic prevention and control

with the prevention and control of novel coronavirus pneumonia entering a new stage, grassroots community residents' screening and rapid identification of health and mobility have become important measures for current epidemic prevention and control. 150000 to 180000 tons of phosphorous graphite are required. In view of the dense community residents, large flow and high difficulty in personnel tracking and troubleshooting, CEC Zhiheng has independently developed and launched an outbound call robot for epidemic prevention and control. This system is an intelligent robot outbound call product, which provides users with intelligent voice outbound call interactive services, and provides all-weather artificial intelligence services during the epidemic period. It can replace community manpower, actively call residents in the area, and investigate recent whereabouts Arrange personnel exchanges, issue epidemic notification, and strengthen the health monitoring and follow-up guarantee of key personnel

1 robot function point

1. Batch outbound calls enable operators to import outbound call data independently for single or batch outbound calls. After the outbound call is completed, accurate and clear interactive recording text and data report output can be formed, which can be used for or offline recording and listening

realize mass production. 2. Report display. For each outbound call process, it supports customized outbound call report design. In the report, in addition to the basic data display, it can display the user's intention, information collection, etc., such as whether the return visit personnel cough, fever, Wuhan contact history, recent travel, etc

3. Voice transcribing can display the text content of the dialogue between the robot and the customer, and match it to the specific recording

4. High reliability and concurrency. A single robot can make at least 500 outbound calls every day. At present, the platform supports more than 500 robots to make simultaneous outbound calls at the same time, and the platform has disaster recovery nodes, which is stable and reliable, providing 7 * 24-hour uninterrupted service

5. High recognition rate, high accuracy speech recognition ability, and the ability to convert the user's voice into text. Text is the core component of intention understanding. The accuracy of speech recognition in channel scenarios should reach more than 85%

2 application case

1. The floating population prevention and Control Bureau of Nanjing Qinhuai District conducted outbound call visits to the floating population in 12 sub district offices in Qinhuai District. Through robot outbound call, citizens were asked about their recent sojourns and physical conditions. As of 12:00 on February 6, 2020, a total of 21969 outbound calls were made, including 14357 data, and the outbound call connection rate was 65%

2. Huxiang community of Suzhou High Speed Rail New City, on behalf of the community neighborhood committee, visited 2900 citizens about their recent sojourns and physical conditions through intelligent outbound calls. As of 12:00 on February 6, 2020, a total of 2900 outbound calls were made, including 1986 outbound calls, and the outbound call connection rate was 68%

3. Jiangsu Telecom Suzhou Branch carried out daily visits to 160 employees of Suzhou Branch for intelligent outbound calls to inquire about recent sojourns and physical conditions

4. Yixinyuan community in Jingjiang, Taizhou City, Jiangsu Province, allows customers to use it more confidently. It also becomes the national call epidemic screening with the largest consumption of logistics and packaging resources. At present, it is in the stage of adjusting the script scene and is ready to go online

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